FAQs
ORDERING & SHIPPING
1. Do you offer free shipping?
Yes, we are pleased to offer free, tracked shipping on all orders within the United Kingdom. For more details, please see our Shipping Policy.
2. Where do you ship from?
To bring you a unique selection of quality footwear at great value, we partner with skilled international suppliers and artisans. Your order is checked for quality and dispatched directly from our partner's facility. Our entire process is managed by our UK-based team to ensure a smooth experience for our customers.
3. How long does delivery take?
Our total estimated delivery time for UK orders is 6-10 business days. This includes 1-2 days for processing and 5-8 days for transit. You can find more details in our Shipping Policy.
4. Will I have to pay customs fees or import taxes?
No. For all orders delivered to the United Kingdom, we handle all customs procedures. The price you see at checkout is the final price you pay, with no hidden charges.
5. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this to monitor the progress of your delivery on our tracking page.
RETURNS & EXCHANGES
1. What is your return policy?
We offer a 14-day return policy, starting from the day you receive your item. For your convenience, all returns are processed through our UK-based returns facility. To be eligible, products must be in their original, unused condition. For detailed instructions, please review our full Return and Refund Policy.
PAYMENT & SECURITY
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as Apple Pay, Google Pay, and Shop Pay.
2. Is my personal information secure?
Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. Your payment details are processed securely and are not stored on our servers.
SUPPORT
1. How can I contact customer service?
Our customer service team is here to help! The best way to reach us is by email at info@vantorini.com. We aim to respond to all inquiries within one business day. You can also call us at +44 20 4577 0842 during business hours (Mon-Fri, 9 AM - 5 PM GMT). You can find our full details on our Contact Us page.