FAQs

Frequently Asked Questions

 

ORDERING & SHIPPING

Do you offer free shipping?

Yes, we are pleased to offer free shipping on all orders within the United Kingdom. For more details, please see our Shipping Policy.

How long does delivery take and where do you ship from?

Our total estimated delivery time is typically 6-10 business days. To bring you a unique selection of quality products at great value, we partner with international fulfillment centers. You can find detailed information on our Shipping Policy page.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email that includes your tracking number. You can use this to monitor the progress of your delivery on our tracking page.

 

RETURNS & EXCHANGES

What is your return policy?

We offer a 14-day hassle-free return policy. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please review our full Return and Refund Policy for detailed information.

 

PAYMENT & SECURITY

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as Apple Pay, Google Pay, and Shop Pay.

Is my personal information secure?

Absolutely. Our website uses industry-standard SSL encryption to protect your personal and payment information. Your payment details are processed securely through our payment provider and are not stored on our servers.

 

SUPPORT

How can I contact customer service?

Our customer service team is here to help! The best way to reach us is by email. For our full contact details, please visit our Contact Us page. We aim to respond to all inquiries within one business day.