Return and Refund Policy
At Vantorini, your satisfaction is our priority. If you are not completely happy with your purchase, you have 14 days from the date of delivery to return the item for a refund or exchange. To make your experience as smooth as possible, all returns are processed through our UK-based facility.
Please read the following conditions carefully to ensure a smooth process.
1. Eligibility for a Return
To be eligible for a return, your item must meet the following criteria:
- It must be in its original, unworn, unwashed, and unaltered condition.
- All original tags and packaging must be intact and included with the return.
- The return must be initiated within the 14-day window from the date of delivery.
2. How to Initiate a Return
Step 1: Contact Us
To begin the return process, please email our customer support team at info@vantorini.com. Please include your full name, order number, and the reason for your return. Our team will review your request and provide you with further instructions within one business day.
Step 2: Receive Instructions
Once your return request is approved, we will provide you with a return authorisation and the specific address of our UK-based returns facility.
Step 3: Ship Your Item Back
Please securely package the item(s) and send them to the UK address provided. We strongly recommend using a trackable shipping service, as we are not responsible for items lost or damaged in transit.
Important: Please do not send your return to the address on the original shipping label. We can only process returns sent to the specific UK address provided by our customer service team.
3. Return Shipping Costs
- For Defective or Incorrect Products: If you receive an item that is damaged, faulty, or not what you ordered, Vantorini will cover the full cost of the return shipping. Please contact us immediately with photos of the issue.
- For Change of Mind or Sizing Issues: If you wish to return an item for any other reason, you will be responsible for the return shipping costs. Original shipping fees are non-refundable.
4. Refund Process
Once we receive and inspect your returned item at our UK facility, we will send you an email to confirm its status. If your return is approved, a refund will be processed to your original method of payment within 7-10 business days. Please be aware that it may take additional time for your bank or credit card company to process the refund.
5. Exchanges
The quickest way to process an exchange is to return your original item for a refund and place a new order for the desired product. This ensures you receive your new item as quickly as possible. Alternatively, please contact our support team to discuss other exchange options.
6. Order Cancellations
You may cancel your order if it has not yet been dispatched. Please contact us as soon as possible to request a cancellation. If the order has already been shipped, you will need to follow the standard return process once the item arrives.
Contact Us
If you have any questions or need further assistance, please do not hesitate to contact our team.
Email: info@vantorini.com
Support Number: +44 20 4577 0842
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)