Privacy Policy
This Privacy Policy describes how Vantorini (operated by VIZELLI GROUP LTD) collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from vantorini.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Personal Information We Collect
When you use our Service, we may collect personally identifiable information ("Personal Data"), including but not limited to:
- Contact Details: Name, billing address, shipping address, email address, and phone number.
- Order Information: Details about the products you purchase, view, or add to your cart.
- Account Information: Username, password, and security preferences.
- Device and Usage Data: IP address, browser type, how you navigate the Site, and other information collected via cookies.
2. How We Use Your Personal Information
We use your Personal Data for the following purposes:
- Providing Products and Services: To process your payments, fulfill your orders, arrange for shipping, facilitate returns, and manage your account.
- Marketing and Advertising: To send you promotional communications and show you relevant ads. You may opt out of this at any time.
- Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or malicious activity.
- Communicating with You: To provide customer support and improve our service.
3. Our Relationship with Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. To provide and improve our Services, information you submit may be transmitted to and shared with Shopify. For more information, you can read Shopify's Privacy Policy.
4. International Data Transfers
Your personal information may be transferred, stored, and processed outside of the country you live in, including in countries where our partners and service providers (like Shopify) are located. If we transfer your personal information out of the United Kingdom or European Economic Area (EEA), we will rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contracts issued by the relevant competent authority of the UK, to ensure your data is protected to the standard required by applicable law.
5. Your Rights and Choices Under UK GDPR
As a user in the United Kingdom, you have the following rights regarding your Personal Data:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Rectification: You can request that we correct any inaccurate information.
- Right to Erasure: You can request that we delete your personal information.
- Right to Object/Restrict Processing: You can object to our processing of your data for certain purposes.
- Right to Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details below.
6. Complaints
If you have complaints about how we process your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority. In the UK, this is the Information Commissioner's Office (ICO).
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the revised policy on the Site. Be sure to check back from time to time to stay up to date with all changes.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please do not hesitate to contact us.
Company Name: VIZELLI GROUP LTD
Company Number: 16647933
Registered Address: 182-184 High Street North, Office 13931, East Ham, London, United Kingdom, E6 2JA
Email: info@vantorini.com
Support Number: +44 20 4577 0842